Support option via Whatsapp Messenger

Aaron Johnson shared this idea 10 months ago
COMPLETED

Hi I wanted to if I am traveling abroad and am unable to use my phone due to international roaming fees, could a support option be available to call or text support@travelingmailbox via WhatsApp messenger app? Its widely used and popular overseas and if travelingmailbox could provide this option for support it would allow travelingmailbox to reach new customers and additionally service existing customers while traveling abroad. Thank you so much.

Comments (9)

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24

Hi Aaron,

I would have to check into this to see if there is someway to deploy it for business use. We do offer Email and Live Chat Support which is what most people use overseas when they need support from us.

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20

Yes, you can deploy it for business use.

Sign up her:e https://www.twilio.com/whatsapp

We did and were approved in two days!

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11

I'd like to second this as a viable options Ince you have many overseas customers. WhatsApp is the most common messaging system outside of the usa.

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12

What is wrong with our Live Chat function? Wouldn't it serve the same purpose?

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10

Hmm.. I guess if it works on mobile easily.. You're likely right. I have't tried it on mobile.

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15

Yes it should be mobile friendly for sure.

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4

Hello,

We have added support for Facebook Messenger and Google Business Messenger. Additional options may be added as well.

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6

Traveling Mailbox is now on Whatsapp!

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3

what is the whatsapp number in that case?

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4

Hello! It is 919-356-7146.

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