Multi-Factor Authentication with "Authenticator App" doesn't work with Android app.

Ryan Castellucci shared this problem 4 months ago
Solved

I can't ever log in to the Android app if I have an Authenticator App enabled on my account. I can log in just fine via the website, but the android app always tells me "incorrect code" when I try to log in.

Can you please fix that? And also make sure the login information only needs to be entered into the app the first time?

Comments (3)

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Hi Ryan,

We can confirm there is an issue but we are confident a release can be made today to fix this. I will post back here when that has been done.

Thank you for your patience.

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Hi Ryan,

The issue has been identified and a fix is being uploaded now. It should be available on Google within the next couple of hours.

We apologize for the inconvenience.

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The update is now available! Please let us know if the issue persists.