Lazy scanners

Paige Dygert shared this problem 4 months ago
Solved

Several times lately I have had to have things re-scanned because pages were missing, etc. In these incidences, it was because I KNEW pages were missing as I knew what the mail was supposed to have in it and/or I was EXPECTING certain things to be in the letter. Now I feel like I cannot trust the service. I have been very happy with it for 4 years but if I can no longer trust the completeness of the scans I will have to look elsewhere, as I do rely on the service for important information and documents.

Comments (2)

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4

Hi Paige,

Can you email Support@TravelingMailbox.com with the barcodes of the items you are referencing and any other details and Attn it to Travis so I can take a closer look? We try to save scans that may be junk but I can take a closer look to see if some things were not done properly.

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13

Hi Travis,

I am a busy business person. You could (ahem) look at my account and see the recent re-scans for yourselves. I am having an expensive legal problem because of a mail item that I "never got," so this is a big issue. I'm not saying that that was the fault of someone there, but I can't say it wasn't--behind these accounts are people, with lives, who are counting on you guys to get their mail. Please, let your people know that if they can't treat each and every item of mail like it is their own income tax return check (or paycheck, or whatever matters to them) then they need to be in another line of work. Thanks again for getting right back to me. I just sent you another customer (Danielle Lucido) and I am starting to hope I don't have to stop recommending you to everyone under the sun. I am in groups of digital nomads of up to 15,000 people. Please restore my confidence!!!

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14

Hi Paige,

I have spent a good deal of time reviewing your account and your tickets and chats with our support. I have made several announcements as well. If the situation does not clear up, please email me directly at poolet08@travelingmailbox.com and I will be glad to assist further.

I believe your situation will clear up however.

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11

Hi Paige,

I have included this with our Morning Team Meeting and I have sent out a broadcast to all employees regarding this.