iOS Face Recognition not working

Bruce Rubenstein shared this problem 4 months ago
Solved

Have iPhone XS Max. Used to be able to sign in with face recognition. Can't do it now and no menu to activate this feature. Please advise.

Comments (1)

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25

Hi Bruce,

I am pretty sure this is working. Logout of the App and then log back in and see if it works.

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23

No. Logging out, then in again did not solve issue.

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22

Bruce,

Do you have FaceID Enabled on your device?

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20

Bruce,

After logging in, please force close the app, then reopen it and login and it should use FaceID.

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