Indicate if there was a bound document in the envelpe

Dan D. shared this idea 12 months ago
COMPLETED

If you receive a (large) envelope with a bound document, TM won't scan it, by default. If there are individual papers inside, those will be scanned.

I was in a situation where those cover pages didn't make it clear whether there was anything else in the envelope. I expected something like 20 pages, but only saw 4. Turns out TM had silently not-scanned a bound document.

The suggestion is to clearly indicate in the item details if there are unscanned materials in the piece of mail.

Best Answer
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We have implemented the scanning sheet that will be scanned with what we can scan in an envelope. We will evaluate this and make changes where appropriate.

Comments (3)

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87

Hi Dan,

Sounds like we need a way to pass on particular messages about particular items. I think this is a good idea and I can see how we could implement this.

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84

Actually, the extra item was a CD. The cover pages didn't clearly indicate there was anything extra, so I almost shredded the mail item. I had a hunch though so I requested a re-scan, which showed a message that there was a CD and CDs can't be read. In ended up paying to forward the item.


Indicating there's something else that can't be scanned, generated revenue for TM.

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85

Got it. Thanks Dan! I think it would be good to add a message feature where we can add Notes about a particular scan such as in this case.

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24

Any updates? What feedback could we help gather?

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23

Hi Dan. The only thing that I can come up with that would be quick and easy for us to implement would be a sheet that we would attach with the PDF that would indicate that an item was unable to be scanned. We wouldn't be able to describe the item as this could potentially take too long. We would simply indicate such and encourage the item to be forwarded if you felt the item enclosed was important.

I could implement this tomorrow with the team if you felt this would help.

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24

An extra sheet in the PDF would be nice, but would it be even easier to add a Note in the mail item div, like in this mockup?

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22

Dan ... This is going to require coding work and our Developers always have a full plate in front of them. Plus you have to roll that out for mobile devices and so forth. In addition, its possible some people won't see that Note which is why I suggested putting it in the PDF where it can't be missed.

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22

The PDF would be great too, indeed - impossible to miss!

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23

Hi Dan. We have also considered adding a camera to each station where we can snap pictures of items that won't scan. I will ponder this over the weekend!

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21

Pictures of unscanned items (or at least a note in the PDF) would be excellent

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22

The plan for now is to include documentation that items were unable to be scanned and forwarding is recommended. The next step to this if needed will be to add some new imaging tools to take pictures of these items but for now, documentation is the quickest way forward.

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26

I've just run into this issue again, this time (I think) with a checkbook. I was lucky to notice the envelope looked slightly bulged - but what if I didn't notice? What if the skipped item were slim?


It's really really important to notify customers that something wasn't scanned!

The reason is that sometimes it's impossible to tell from the scanned items, that something's missing, so the customer just won't know their check/CD/booklet etc. was mailed.

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24

We have implemented the scanning sheet that will be scanned with what we can scan in an envelope. We will evaluate this and make changes where appropriate.

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13

Hey everyone! How is this feature going? Any feedback would be greatly appreciated.

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12

I am going to mark this completed for now. If anyone has any future requests, please open a new Idea.

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