Allow me to add other users

Jason Korth shared this idea 9 months ago
GATHERING FEEDBACK

I have other people in my office dealing with the mail. Now I am forced to share one login for it.

Comments (8)

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24

This is a duplicate and should be combined with the other idea that has 5 votes.

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25

This has been merged!

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22

Status has been changed to Gathering Feedback also.

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25

Hi Deborah,

This would definitely fall into the category where we would recommend getting a separate account and separate address for each person if you do not wish to share a mailbox.

Thank You

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14

Travis- there is no need for a business to have two mailboxes, and in fact this would be confusing (mail comes to the business, not every individual employee). There is an absolute need to let someone other than the primary account holder manage the inbox.

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27

But that would be cost prohibitive!

On Jun 28, 2019, at 3:42 PM, Ideas <Ideas@TravelingMailbox.com> wrote:

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23

Agreed.

You don't want your secretary to have the ability to change sensitive settings, only to read/handle the mail itself.

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12

I am the primary account holder, but our business rep is the one who needs to manage the inbox. Sharing ID's is not a secure procedure! That would give others the ability to change settings and the password, effectively locking me out. PLEASE, make this happen and allow the primary account holder to set the privileges for the additional ID(s).

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12

This is a very annoying response because I never asked for two mailboxes I have different employees in my organization that need to access one mailbox. However I don’t want them to share my master credentials. This is the user story I’m trying to share with your development team if that’s of interest to you.

Thank you.

On Sun, Nov 10, 2019 at 5:26 AM Ideas <Ideas@travelingmailbox.com> wrote:

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11

Hi Jason,

Yes I understand. This is a large feature request and would certainly take a lot of development time. Most of our customers are traditional RVers or family households. If we introduce this feature, it would certainly be eligible only on our Small Business or Enterprise Plans. I don't think people paying $15 per month should expect to have this feature.

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10

Feature request: Add limited access sub-account option for additional addressees.

I've added this request here since it's probably considered a duplicate. But my request is a bit different, with account security plus convenience driving my need.

I'm a family/small business user (2nd tier plan I think). One of the reasons I chose traveling mailbox is the ability to have additional addresses, since I have a small consulting firm, plus adult children in college/launching. It's a great first step to be able to notify my adult child that they have mail, using the additional addressee email notification. But, I was surprised to discover I cannot create a sub-account for my adult children. I'm left with a choice: Either give everyone the primary account user/pw and access to all settings, including bank account and outgoing checks (Not!), or, manage everyone's mail myself. I'll manage everyone's mail for now, but that's not my preferred solution.

You have customers who aren't boomers or RV'ers, that for many reasons (security being a big one) are abandoning their traditional mailbox. Providing additional user ids with access to only the mail to a specific addressee would be a great feature and I'll likely become a lifelong customer. My wife would like to manage her own mail as well. There's also a good chance my children would eventually get their own accounts with traveling mailbox, having been introduced to the system as a user who controls their own mail. That seems like a great way to expand your user base across generations.

-Scott

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10

Hi Scott,

We wouldn't have the ability to sort main within an account automatically by person without expensive technology to do this for us. Really what your asking for is mail sorted and viewed by individuals with their own login and really the best way and less expensive way is for them to have their own account. That is essentially what you are asking for. Offering what you described and charging the same as we have now would not be realistic in my opinion.

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10

Unfortunately, I think you've misunderstood the request again... This seems to have nothing to do with incoming mail or who it's addressed to. It has everything to do with a second username/password that can manage all mail but cannot perform other, perhaps riskier functions.

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10

No I completely understand. Scott's comment was a bit different from Jason's. Yours is pretty straight forward but again I will mention that it is a big task on this end to add and would not be available on a lower tier plan more than likely.

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13

Hi Travis,

I understand this is a big ask. Let's break it down then:

1. The others are asking for a primary or administrator login, and a secondary user. That would solve a good part of what I also need. To keep it simple, Admins should have full access, and Secondary users should have access only to process mail. Still a big ask because you'll need to develop a much more complete security model that can partition and control access to functions and objects.

2. Sort mail to different inboxes. It seems like most of the technology to accomplish this already exists in TMB if you are able to send notification email to different email addresses when mail to a particular address is received. In addition to sending the notification to the particular email, also put the mail in the associated inbox. Even if all users have access to all inboxes, at least each user can focus on just their mail. It's the same idea as sorting physical mail into piles, one for each member of the family.

3. Provide an option to limit access to a specific sub-mailbox to the admin and a specific sub-user.

The solution you provided today is to downgrade my account (from $25/mo) to $15/mo, then add four additional accounts, let's say at the lowest tier $15/mo for a total of $75/mo. As soon as I'm looking at $75/mo, then I'll be looking at other options. I say this simply to point out that your service and functionality fits within a complete solution offering that includes price. Changing the price changes who you compete with.

Maybe I'll find ways to deal with my need as I use the service and find workarounds. Hopefully I won't end up manually managing everyone's mail, just to keep the account secure.

Thanks!

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