Allow additional addresses on the same account

Philipp M. shared this idea 15 months ago
GATHERING FEEDBACK

It would be great to be able to add additional mailing addresses to the same account for a nominal fee, rather than having to set up an entirely different and new account.

Since mail all gets forwarded to NC for scanning anyway, it would be sensible to add an option to have more physical addresses on the same account.

Comments (10)

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89

I need to have a mailbox in multiple states but having to logout of the app and back in as another user every time, multiplied by the number of mailboxes (just 2 for now, but growing) is a big pain. I would love to be able to either have a drop down to switch inboxes in the app (so you could still implement it as multiple accounts on the backend) or ideally have an aggregated view of everything in 1 inbox with an auto appended tag for which address/account the mail came to originally. It would be ideal if they could share the same scan pool and just pay an additional address fee, but user experience is a much bigger problem than cost for me.

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84

It would be impossible to differentiate how much mail is received at each location within the online interface with significant work and unfortunately there isn't much incentive to do that on this end. If anyone has any other input, please feel free to add it.

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84

Why do you need to differentiate? Just an MVP of a drop down or aggregated view of 2 accounts would be hugely helpful without any new billing constructs

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95

The only thing we could possibly do is have it where you can easily switch between accounts without having to login to them per say. There would still be separate accounts and billing profiles as we have to control the mail volume from each location.

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82

A drop down with separate cookie stores would be great. Would you also be able to support multiple accounts using the same mobile push subscriber id? As long as I get notifications for all my accounts (preferably with the account identifier included in the notification) and I can open the app without authenticating to each account individually, that's a massive improvement in user experience.

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51

Why bother differentiate? Some of us just need another address and don't need to differentiate where it came from. It's fine if it's all lopped together.

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23

I agree, and would if a database view could be created for customers that opt-in to aggregating multiple accounts that would be a pretty low cost way to implement this, but this thread implies that's not possible. If there was an API I could implement it for myself

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4

I don't know if that's true. It sounded like he was concerned that they would have difficulty tracking how many pages were scanned from each location. That means however he coded it on the back end, it records the number of scans per account. So just have a master bill for the total scans. It doesn't matter that it was 5 here or to there, it's still 7 total.

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70

Can't we simply use the same mailbox number for two cities? There would be no need for multiple accounts. Just pay for each additional city on your one account.

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104

Hi Dale ... The same mailbox number criteria is not the same for the different locations.

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106

What do you mean by that? Each location has my mailbox number in it. Should be easy to allow more than one location for each account/mailbox. Of course, you would charge an additional monthly fee for additional locations and continue to charge by the volume of mail received and scanned.

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24

So the mailbox numbers are unique to each property. Like where mine is, the first two digits refer to the building floor of a sky scraper. So they would probably need different mailbox numbers at each address.

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17

Is there an update on this? I'm going to need to open in 2 more states in the next 90 days

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43

Similar idea but different use case than having multiple addresses for an extended time, is I want to be able to change to a different address while maintaining the same login/account. Perhaps with a month or two where both are maintained. I also support the general idea of having multiple addresses on the same account.

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41

I just went on the website to add a Delaware address to my account. I couldn't believe that there wasn't a simple way to do this. Here I am an existing customer who wants to add an additional feature that will add revenue to Traveling Mailbox (spend more money) and there is no way to do this. Other than start over as a new customer. Please make this feature available. You will be making more money with less customer correspondence and support.

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17

Any chance this is still on the table?

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15

Hi Nicholas,

Its possible but it would not be this year. I don't have any new information at this time.

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